Last updated: January 2026
Official Documents

Privacy Policy Shoei88 – Personal Data Protection for Malaysian Players

Shoei88 takes the protection of every member's personal data in Malaysia seriously. This Privacy Policy clearly explains what data we collect, why we need it, how we protect it, and your rights as a player with respect to that data. We believe transparency is the foundation of genuine trust.

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Shoei88's Privacy Commitment to Malaysian Players

Six data protection principles we uphold for every Shoei88 member across Malaysia.

We Do Not Sell Your Data
Shoei88 has never and will never sell, rent, or trade our members' personal data to any third party for marketing or commercial purposes. Your data is used exclusively for Shoei88 platform operations and is not shared without your consent, except where required by Malaysian law.
Minimum Data Collection
Shoei88 only collects data that is strictly necessary to deliver our platform services — nothing more. We do not collect sensitive data unrelated to gaming operations. This "data minimisation" principle ensures your privacy is protected at every stage of your Shoei88 experience.
Malaysia PDPA Compliance
Shoei88's Privacy Policy is structured in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). We ensure that every aspect of the collection, processing, and storage of our Malaysian players' personal data fully complies with all applicable local legal provisions.
Full Control in Your Hands
As a Shoei88 member, you have the right to access, correct, delete, and restrict the processing of your personal data at any time. Requests can be submitted directly to our support team and will be processed within 14 working days at no charge.
24/7 Security Monitoring
Shoei88's cybersecurity team monitors all platform systems and databases 24 hours a day, 7 days a week. Any unauthorised access attempts or suspicious activity are detected and addressed immediately. Our automated alert system ensures a rapid response to any data security threats.

Welcome to Shoei88's Privacy Policy page. This document explains how the Shoei88 platform, accessed via shoei88.best, collects, uses, discloses, stores, and protects your personal information when you use our services as a player in Malaysia.

By registering a Shoei88 account or using any of our services, you are deemed to have read and agreed to this Privacy Policy. If you do not agree with any part of this policy, please contact us or discontinue use of the platform. This policy should be read together with our Terms & Conditions Shoei88.

1. Information We Collect

Shoei88 collects your personal information through several methods throughout your use of our platform. The categories of data collected are as follows:

Account Registration Information:

  • Full name as shown on your national identity card (MyKad)
  • Malaysian identity card number (MyKad)
  • Date of birth for minimum age verification (18 years and above)
  • Your active email address
  • Malaysian mobile number (for OTP and account verification)
  • Chosen username and password (password stored in encrypted form)

Financial & Payment Information:

  • Your payment method account details — Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or your FPX account (Maybank2u, CIMB Clicks)
  • History of deposit and withdrawal transactions on the Shoei88 platform
  • Win and loss records for account purposes and internal auditing

Technical & Usage Information:

  • The IP address of the device used to access Shoei88
  • Web browser type and device operating system
  • Login records including date, time, and approximate location
  • Game data including games played, session duration, and betting activity
  • Cookies and similar tracking technologies to improve the user experience

Identity Verification Documents (KYC):

  • A copy of your MyKad or valid identification document when requested for the verification process
  • Proof of address (utility bill or bank statement) for large withdrawal verification
  • Screenshots or proof of payment method when required for transaction verification

Shoei88 does not collect credit card numbers directly. All payments are processed through independent third-party payment providers that comply with Malaysia's financial security standards.

2. Why We Collect This Data

Every type of data collected by Shoei88 has a specific and legitimate purpose. We do not collect data for the sake of it — every piece of information you provide is used for one or more of the purposes stated below:

Data Type Purpose of Use
Identity information (name, MyKad) Identity verification, KYC compliance, fraud prevention
Email & phone number Account communications, security OTPs, and promotional notices (with your consent)
Payment details Processing deposits & withdrawals, transaction verification
IP address & device data Fraud detection, account security, and prevention of multiple accounts
Game activity data Technical support, platform improvements, responsible gambling
KYC Documents Regulatory compliance, large withdrawal verification

Shoei88 also uses aggregated data (which does not identify any individual) for internal analysis to improve the platform experience, understand usage patterns, and develop new features that are more useful for our Malaysian players.

3. Disclosure of Data to Third Parties

Shoei88 never sells, rents, or trades our members' personal data to any third party for marketing or commercial purposes. This is our absolute commitment.

However, there are limited situations where Shoei88 may need to share your information with certain parties to keep our platform functioning properly:

  • Malaysian Payment Providers: Transaction data is shared with e-wallet providers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) and FPX banks (Maybank2u, CIMB Clicks) solely for the purpose of processing your deposits and withdrawals.
  • Game Providers: Game session information that must be shared with game providers such as Pragmatic Play, Evolution Gaming, and others to enable gameplay and resolve technical disputes.
  • Identity Verification Services: KYC data may be shared with accredited third-party identity verification services to meet anti-money laundering (AML) compliance requirements.
  • Legal Authorities: Shoei88 will disclose the required information to Malaysian authorities when mandated by a court order, warrant, or other lawful legal requirement.

All third parties working with Shoei88 are required to comply with strict data protection standards and are only permitted to use your data for the purposes specified in their service agreements with us.

Shoei88 Guarantee: We will never share your data with advertisers, data brokers, marketing companies, or any party seeking to use your data for their own commercial purposes.

4. Data Storage & Retention Period

Your personal data is stored on secure servers with full encryption. Shoei88 sets data retention periods based on operational requirements and compliance with Malaysian law:

  • Active Account Data: Retained for as long as your account remains active on Shoei88. Data is updated whenever you make changes to your account profile.
  • Financial Transaction Records: Retained for a minimum of 7 years from the date of transaction, in accordance with Malaysian accounting and anti-money laundering legal requirements.
  • Security & Access Logs: Retained for 2 years for security investigation and dispute resolution purposes.
  • KYC Data (Verification Documents): Retained for 5 years after account closure, in accordance with regulatory compliance requirements.
  • Data After Account Closure: When you close your Shoei88 account, data that is no longer required for legal purposes will be deleted or anonymised within 90 days.

All data is stored in data centres with strict physical and digital access controls. Access to databases containing members' personal information is restricted to Shoei88 staff who require it directly to carry out their responsibilities.

5. Shoei88 Data Security Measures

Shoei88 implements multiple layers of technical and operational security to protect your personal data from unauthorised access, loss, misuse, or accidental disclosure:

256-bit SSL Encryption for All Communications
All data transmitted between your browser and Shoei88's servers is encrypted using the latest TLS protocol. This means that even if someone were to intercept the communication, they would not be able to read its contents.
Sensitive Database Encryption
Sensitive data such as passwords (stored as irreversible hashes), identity details, and financial information are kept in encrypted form in our databases — meaning that even physical access to the servers does not readily expose that data.
Strict Staff Access Controls
Only authorised and verified Shoei88 staff have access to systems containing members' personal data. All access is logged and audited on a regular basis, and is granted strictly on a need-to-know basis.
24/7 Threat Monitoring and Detection
Shoei88's automated monitoring system continuously scans for suspicious activity, intrusion attempts, and system anomalies. Our security team receives real-time alerts and responds immediately to any detected threats.
Regular Data Backups & Disaster Recovery
Your data is automatically backed up to a secure, separate location on a regular basis. Our disaster recovery plan ensures your data remains safe and fully recoverable in the event of any unexpected system failure.

While Shoei88 takes all reasonable precautions, no system in the world can guarantee absolute 100% security. In the event of a data breach affecting your personal information, we will notify you promptly via your registered email address and take appropriate corrective action.

6. Cookies & Tracking Technologies

Shoei88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our site.

Types of cookies we use:

  • Essential Cookies: Required for the platform to function — including your login session, language preferences, and security settings. These cookies cannot be disabled.
  • Performance & Analytics Cookies: Helps us understand how players use the Shoei88 platform so we can improve the experience and resolve technical issues.
  • Functional Cookies: Saving your preferences such as language selection and display settings for a more convenient experience on your next visit.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the Shoei88 platform, and you may be unable to log in or use certain platform features.

7. Your Rights as a Shoei88 Player

As a Shoei88 member and data subject under Malaysian law, you have the following rights regarding the personal data we hold about you:

Right of Access
You may request a copy of all personal data we hold about you at any time.
Right to Rectification
If your data is inaccurate or out of date, you may request that we correct it promptly.
Right to Erasure
You may request deletion of your data, subject to any applicable legal data retention obligations.
Processing Limitation Rights
You may request that we restrict how we process your data in certain circumstances.
Right to Data Portability
You have the right to receive your data in a machine-readable format for transfer to another provider.
Right to Object
You may object to the processing of your data for specific purposes such as direct marketing.

To exercise any of the rights above, submit a written request to the Shoei88 support team via email at support@shoei88.best with the subject line "Data Privacy Rights Request". Please include your account username and registered phone number for identity verification. We will respond within 14 working days from the date the request is received.

8. Marketing Communications & Promotions

Shoei88 may send you communications relating to promotions, bonuses, and the latest offers via email and SMS, using the email address and phone number you registered with. These communications include:

  • Welcome bonus and reload bonus notifications
  • Malaysian festive promotions including Hari Raya Aidilfitri, Chinese New Year, and Deepavali
  • Latest progressive jackpot information and big wins at Shoei88
  • Sports Betting promotions covering Malaysia Super League, EPL, BWF badminton, and esports matches
  • Platform updates and new games added to Shoei88

You can opt out of marketing communications at any time by clicking the "Unsubscribe" link at the bottom of any of our promotional emails, or by updating your communication preferences in your Shoei88 account settings. Please note that unsubscribing from marketing communications does not affect important transactional emails related to your account, such as deposit confirmations, withdrawal notices, and security alerts.

Shoei88 will not send unsolicited communications (spam) to individuals who are not registered members of our platform. If you receive any email or message claiming to be from Shoei88 but you have never registered, please report it to support@shoei88.best.

9. Cross-Border Data Transfers

In the course of operating the Shoei88 platform, some of your data may be processed or stored on servers located outside Malaysia — primarily in connection with international game provider services such as Evolution Gaming (Latvia), Pragmatic Play (Gibraltar), and NetEnt (Sweden).

Every international data transfer related to Shoei88's operations is carried out with adequate safeguards in place, including:

  • Binding data transfer agreements between Shoei88 and overseas service providers
  • A requirement for all providers to comply with data protection standards equivalent to or stricter than Malaysia's PDPA
  • Data encryption during cross-border transmission
  • Strict limitations on the use of transferred data — solely for the agreed purpose of service delivery

Shoei88 will not transfer your data to any country that lacks adequate data protection laws without first putting in place the appropriate additional safeguards.

10. Amendments to This Privacy Policy

Shoei88 reserves the right to amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements in Malaysia, or changes in platform operations. When we make material amendments, we will:

  • Updating the "Last Updated" date at the top of this page
  • Sending an email notice to all registered Shoei88 members with a valid email address
  • Displaying a clear notice on the Shoei88 homepage for 14 days after the amendments take effect

Your continued use of the Shoei88 platform after notice has been given and the amendment has taken effect constitutes your acceptance of the latest version of the Privacy Policy. If you do not agree with the changes made, you have the right to close your account and request deletion of your data.

We recommend reviewing this Privacy Policy page periodically to stay informed about how we protect your information.

11. Contact Shoei88's Privacy Officer

For any questions, concerns, or requests relating to this Privacy Policy and the handling of your personal data by Shoei88, you can reach us through the following channels:

Privacy Email
support@shoei88.best
Use the subject line: "Privacy Policy Enquiry"
Live Chat
Available 24/7 within the Shoei88 platform
Average response time: under 3 minutes
Privacy Request Response Time
14 working days from the date of receipt
Free, no fees charged

To help speed up the process, please include your Shoei88 account username and registered phone number in every enquiry. This allows us to verify your identity quickly and provide a more accurate and relevant response to your account situation.

Shoei88's Privacy Commitment: We understand that your trust is our most valuable asset. This Privacy Policy is more than a legal document — it is our promise to every Malaysian player that your data is always kept safe, treated with respect, and used solely to enhance your experience on the Shoei88 platform. For any enquiries, email us at support@shoei88.best.

Why Data Protection Is Shoei88's Absolute Priority

When you register with Shoei88, you entrust us with not only your money, but also sensitive personal information — your name, identification number, payment details, and gaming habits. We have never, and will never, take that trust lightly. Since Shoei88 first launched in 2019, protecting the personal data of our Malaysian players has been a non-negotiable infrastructure priority.

The reality of today's digital world is that cyber threats are becoming increasingly sophisticated and frequent. Online gaming platforms are an attractive target for cybercriminals due to the high volume of financial transactions involved. Shoei88 invests heavily in security infrastructure – from 256-bit SSL encryption on par with what Maybank and CIMB use, to real-time threat detection systems that monitor every unusual activity on our platform around the clock, 24 hours a day.

One thing we take pride in is our zero data-selling policy. Across the global tech industry, many platforms generate side revenue by selling user data to advertisers or data brokers. Shoei88 does not operate on that model. Our revenue comes entirely from the operation of the gaming platform — not from trading our members' personal information. This is not merely a written policy; it is a core value that guides every business decision we make.

From a legal compliance standpoint, Shoei88 takes its obligations under Malaysia's Personal Data Protection Act 2010 (PDPA) seriously. We understand that data protection law is more than a formal compliance requirement — it is a framework designed to safeguard the fundamental rights of Malaysians in the digital age. Our legal and compliance team ensures that all of Shoei88's data handling practices remain aligned with the PDPA and any relevant regulatory changes.

We also take transparency seriously in how we communicate about privacy. Many tech companies write privacy policies in overly technical legal language that the average user simply cannot understand. Shoei88 has chosen to write this Privacy Policy in plain, accessible language — because we believe you have the right to know exactly what happens with your data, not just sign something you don't fully understand.

If you have any concerns about the privacy of your data at Shoei88, do not hesitate to get in touch. Our support team operates in Bahasa Malaysia and is ready to address every query clearly and transparently. Your trust is our priority, and we are committed to maintaining it through real action — not empty promises.

FAQ – Shoei88 Privacy Policy

Answers to the questions Malaysian players ask most often about how Shoei88 handles personal data.

Not at all. Shoei88 does not sell, rent, or trade members' personal data to any advertisers, data brokers, or third-party marketing companies. This is an absolute policy with no exceptions. Your data is only shared in very limited circumstances – with Malaysian payment providers such as Touch 'n Go eWallet, GrabPay, and DuitNow to process your transactions, with game providers to enable gameplay, and with legal authorities when required by court order. In all such cases, only the minimum necessary data is shared, and all receiving parties are required to protect it to strict standards.

Yes, you have the right to request deletion of your personal data from Shoei88's systems. Submit a written request to support@shoei88.best with the subject line "Data Deletion Request", along with your account username and registered phone number for identity verification. We will process the request within 14 business days. Please note, however, that some data may not be fully deletable due to legal requirements — for example, financial transaction records must be retained for a minimum of 7 years under Malaysia's accounting and anti-money laundering laws. In such cases, we will clearly inform you which data can be deleted and which must be retained for legal reasons.

Shoei88 does not store your full Touch 'n Go eWallet, GrabPay, DuitNow, or any other e-wallet account numbers directly in our database. Payment processing is handled through secure interfaces provided by the payment providers themselves. What Shoei88 retains is only the minimum information needed to identify your payment method for withdrawal purposes — such as the phone number linked to your e-wallet (stored in encrypted form). All communication between the Shoei88 platform and payment providers uses 256-bit SSL encryption to ensure your financial data is not exposed in transit. Shoei88 will never ask for your e-wallet password or PIN — if anyone claiming to be from Shoei88 requests this information, it is a scam and you should report it to us immediately.

No. Shoei88 only uses cookies within the shoei88.best domain — we do not use cross-site tracking cookies to monitor your activity on other websites or applications outside the Shoei88 platform. The cookies we use fall into three categories: essential cookies for core platform functionality (cannot be disabled), performance cookies to understand how the platform is used (can be disabled), and functional cookies to save your preferences (can be disabled). You can manage your cookie settings through your web browser at any time. We do not work with advertising networks that use third-party tracking cookies for user profiling.

In the event of a data breach affecting Shoei88 members' personal information, we will take immediate action in accordance with our incident response protocol: (1) Isolate the affected systems to contain the breach and stop any ongoing unauthorised access. (2) Assess the scope and impact of the breach — what data is involved and how many members are affected. (3) Notify all affected members via their registered email within 72 hours of confirming the breach, explaining what happened, what data was involved, and the steps being taken. (4) Report the incident to the relevant Malaysian authorities as required by law. (5) Implement corrective measures to prevent a similar occurrence in the future. We strongly advise all members to enable two-factor authentication (2FA) on their Shoei88 account as an additional layer of protection.
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By registering, you agree to the Terms & Conditions and Shoei88's Privacy Policy. For players aged 18 and above only.
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